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trying to return an item, but item not showing up in purchase history
trying to return an item, but item not showing up in purchase history
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Locked
Discussions in this board are limited to the original poster and Community Mentors
trying to return an item, but item not showing up in purchase history
eburtonlab
Mentor2 weeks agoAnother possibility: did you purchase using a different eBay account?
disneyshopper
Mentor2 weeks agoIs it possible you made the purchase as a Guest?
Purchases made as a guest are separate from purchases made as a registered member. You will need to sign in with the email address you used as a guest along with the PASSCODE that ebay sent to you in an email. Then you can file a Returns Request, or an Item Not Received case.