Trying to return a item

Question

I purchased an item and when I received it. It was in a box that was too small, and it was bent in half to fit inside the box. When I try to start a return, it sends me to a blank black page and no matter how I try to go about it. I keep getting rerouted to automated services that send me to this blank page. How can I get in contact with an actual person

comics-scifi-collectibles · Answer

@lief32146
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://www.instagram.com/ebay/

6am to 6pm PST

eburtonlab · Answer

@lief32146

If an item arrives but is not as described, then the buyer can file a "not as described" return within thirty days.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

If the seller does not provide for tracked return shipping, refund the buyer directly or refund once tracking shows the item has been returned to the seller, after three business days, the buyer can ask eBay to step in.

If that link is not working, try using a different browser and make sure you are signed in to the same eBay account you used to make the original purchase.