Trying to return a defective item for refund.

Question

I am trying to return a defective item. There is no option for return for the item in my purchases. I have contacted the seller multiple times. The item has failed within the warranty period. I am not getting any help from the seller.

jacbarcollectibles · Answer

It will depend on when you received the item. eBay's money back guaranty is only good for 30 days from receipt of the item. After this time you will not be able to open an "Item not as described" case.

Warranties are offered by manufacturers and not sellers. Sellers can help with warranty issues only if they are authorized dealers for the manufacturer. eBay cannot force a seller to honor a warranty especially if they are not an authorized dealer for the manufacturer.

eburtonlab · Answer

@731_jarquin

If you purchased a third-party warranty, contact the warranty service directly.

eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.

Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.

A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.

You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.