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Trying to reclaim postage & customs costs after being blatantly mis-sold an item...
I made a complaint to eBay about an item I was mis-sold, the seller refunded me but says they don't handle shipping and I'm now £114 out of pocket (having paid postage and customs charges) I used eBay's complaint process to complain about the mis-selling and received an automated reply saying -
"We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence."
AI clearly cannot see that the seller HAS breached eBay policies as the photos did NOT show a lot of damage to the item.
I want to appeal the decision but now on the item purchase page there's no button for seeing case details or Send an appeal (which their help pages say should be there...) I also tried sending a message through the leave feedback button and that also will not send! Any advice on how to get through to someone human at eBay would be gratefully received...
