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Trying to reach out to a rep
Hello, I have been trying to get on the phone with a rep cuz this one seller took my money and never shipped my order and even after I started a return online eBay made it in his favor. now I got charged and didn't get the item, is there any other way I can get my money back
3 comments
comics-scifi-collectibles
Mentor2 years ago@hamzisells You filed a RETURN when you have not received an item? That is why you lost the case.
You need to file a not received refund request when the item is at least one day late arriving when you don't receive an item.
You can contact eBay and see if they will change the case type for you if not you will need to file another refund request on PayPal when it's past the last estimated delivery date if you use PayPal to pay OR a chargeback with your bank or credit card.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/
hamzisells
OP2 years agoTHANK YOU SO MUCH YOU ARE A LIFE SAVER
disneyshopper
Mentor2 years agoIf you never received the item, you do not file a returns request. You have nothing to return. You file an Item Not Received case.
Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.
If it is past the 30 day limit, you will need to log into Paypal and file an
Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer.