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Trying to get seller to issue refund
my package never arrived. i have contacted seller 3 days ago for refund. he said wait to see what happens. well what happened is seller "updated shipping info" ....with what I don't know. there is no change to shipping info...but the ITEM description now says in Lincoln Ne. This is new and wrong. The seller is giving me all sorts of crap about the item being in Lincoln. The post office here says the last scan was in Omaha. How do I force him to issue refund and stop gaming the ebay computer system?
1 comment
eburtonlab
Mentor2 years agoYou should be able to file an "item not received" case with eBay the day after the last estimated delivery date shown in your Purchase History. At that point, the seller will have three business days to provide tracking that shows delivery to your location or refund you. If the seller does not cooperate, ask eBay to step in and refund you directly.
If the tracking appears to show delivery near your location, that is a bit more complicated.
Good advice for dealing with false tracking can be found in the marked solution to this thread:
https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/...
What kind of feedback does your seller have?
You can avoid many fake tracking issues by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.