trying to get money back and saying item was not delivered

Question

I shipped an item, accidently put wrong tracking number in, Cust stated he never received it, wanted a refund, then i ran tracking number and he received it, shown delivered and accepted at his address, so he was trying to scam me, is there anything to do about this?

eastlaneave · Answer

@simon1111

Upload the correct tracking number to the order and to the Item Not Received case.

- Go to the Sold section of My eBay. https://www.ebay.com/mys/sold

- Click "Edit tracking"

- Click "+ additional tracking number"

- Add the actual tracking number and the carrier.

- Click "Save and Continue"

-- Here is a help page where you can learn more:

https://www.ebay.com/help/selling/shipping-items/tracking-items-youve-sold?id=4088