Locked
Discussions in this board are limited to the original poster and Community Mentors
Trying to get ebay to understand I received package when they say I did not receive package
Seller said he would refund me for his error when package was returned; however, I was given no information re payment for shipping return, a form to enclose with package, label, etc. I understand that if product is not what was described, seller pays for return. I contact seller regarding same, again, and ask him for help but this time, no response. I turned to ebay for help and ebay interpreted my problem as having never received a package at all. Although I tried, there was absolutely no way I could convey successfully to ebay that I did receive a package, just not the one I ordered. The package I received was worth less than the one I ordered; thus, the seller made out on the deal and ebay closed the case and refuses to reopen it no matter what I say. I requested contact with an agent. That was never accomplished, either. There was a deadline to returning package and much time was wasted by my trying to prove that ebay got it wrong. I'm stuck with a crap product worth much less than product I ordered and seller got paid...all because I wanted to return a package correctly.
