Trying to get a refund when I have already returned the item.

Question

I returned an item to the seller using my own carrier, but when I try to get a refund, the only option is to print out a return label and be charged for the return shipping. How do I enter the tracking number and history that shows the item has already been shipped back and received by the seller? I just trying to show that the item has already been shipped back so I'm not charged again for shipping.

dennigor4 · Answer

To the ebay community. Finally got my refund. Only 28 days after the item was returned to the seller! And the seller still claims it was never received, even after tracking shows it was received and signed for.

dennigor4 · Answer

Five "business days" have come and gone and still no refund from the seller. I had to contact ebay help AGAIN. Customer service verified all my correspondence with the seller, confirmed they had received the item and I'm supposed to receive a refund under the "ebay guarantee" within 24-48 hours. The customer service person directed me to file a complaint on the seller. Not sure how far that will go.

dennigor4 · Answer

Thank you, thank you, thank you Lady Madonna! I used the link and an eBay rep called me within 2 minutes. I was able to give him the tracking info, confirmed the items had been returned, and am now waiting "three business days" to get a refund. I'll let the community know how it turns out.

dennigor4 · Answer

Lady_madonna, thanks for responding. I did not file a return request before I returned the item. I have since requested a return, but the problem is, there is no drop down list on the return page. You have to choose either US Postage drop-off or pick-up, and then get charged for the return. There is no place to enter my carrier (UPS) and the tracking number. I have sent the tracking number to the seller numerous times, (tracking shows the item was received and signed for) but they claim it wasn't received thus are refusing to refund my purchase. Further, I can't find anywhere to file a complaint with ebay.

dennigor4 · Answer

I requested to return some pool filters that do not fit my pool equipment as described. I just got a message to return the filters, but it only gives me the option to print out a mailing label and get charged for the shipping. I had already shipped back the filters at my own expense since the seller does not pay for returns. How and where do I submit the UPS tracking number to show that the filters have already been shipped? I do not want to pay for shipping I don't need! I have nothing to ship back. The filters have already been shipped!