Trying to contact agent. Automated system giving me the run around. How do I contact an agent

Question

Seller sent me message saying item was damaged in shipping and for me to request a return and they would immediately issue a refund. No need to return item. The issue is I never received the item so there is no tracking for a return and the seller is not responding.

eastlaneave · Answer

@cdudley24

Is there tracking on the listing? Does the tracking show delivered (even if you got nothing?)

If there is no tracking on the listing:

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

Here is how to formally request a refund of your full payment:

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.

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Let me know if I misundertood and there is tracking on the order.