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Trouble with tracking
My buyer requested authentation of their purchase. Package was sent to the authenticator on 2/2/26. Tracking showed it in buyer's town on 2/10/26. This package was then sent to Kansas on 2/12/26, where it stayed for 2 days. The tracking showed that it was in Puerto Rico on 2/24/26, and it was shipped out again on 2/25/26. Since then, it just shows "In transit". What do I need to do next? My buyer wanted to wait to see if it shows up, though I have offered a refund several times.
1 comment
inceptions
Mentor6 months agoHi @auntiekmc82
The trouble isn't with the tracking, the trouble is that the item was misrouted. It always takes extra time to get it back on track.
One thing you can do is go to USPS and enter the tracking # there. You'll see an option to receive email or text updates. Request all updates. Often, this process seems to get the package back on the way.