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Trouble with Seller
Hello, Recently I made a purchase here. After almost a week I notice that the seller hasn't shipped my purchase. The next day the seller contacts me and says I'm sorry the item that you purchased is no longer in stock, The factory can make you another or you can have a refund. I contacted the seller and said that I would like a refund. A day passes and I don't hear from the seller. The Following day I figure maybe the seller didn't get my message? I sent another message to the seller that I would like a refund again. I hear back from the seller right away and they said if I want a refund that they will refund me right away. Well I waited all day and didn't get a refund so I may have messed up and tried to cane\cel my purchase with the seller. So I send another email to the seller that I cancelled my purchase with the seller since the item I purchased they don't have and is out of stock. I have no idea on what I do next? Thank You
lady_madonna
Mentor8 months agoGo to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.