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Trouble with a cancellation
A buyer messaged me requesting cancellation of an order placed. I responded same day saying I was fine with the cancellation. I just received a message from email from eBay saying that they won’t cancel the order because I didn’t respond within 3 business days. But I responded same day. It now says I must fulfill the order, which I don’t want to do because the buyer doesn’t want it. The AI agent is useless. Any suggestions?
2 comments
eastlaneave
Mentor4 months ago@kri_879367
It sounds like you replied to the buyer but didn't 'officially' accept the cancellation.
1) Go to your Sold order here: https://www.ebay.com/mys/sold
2) Select "Send Refund" from the drop-down list to the right.
3) You will be able to select the exact amount of the refund to send.
4) Confirm the refund
That should refund the buyer and clear the order.
kri_879367
OP4 months agoThank you so much!