Locked
Discussions in this board are limited to the original poster and Community Mentors
Trouble updating card info
I'm (re)- located in the UK, and long since added all my UK info to my US (originally) account. I even removed all my US based cards and replaced them with my UK ones, about 5 years ago. I have just received a new card, but it's not allowing me to update my payment info, referring me to the US site. I logged into the US site and attempted to update, but again, it's not letting me. Any ideas? I'm loathe to start a new account as I've had this one since Ebay came into being (My member ID is 3 digits...) and it would also mean I lose access to all previous purchases etc.
1 comment
eburtonlab
Mentor1 year ago@v67
What happens when you try to add the card on ebay.com? Try another browser, or the eBay app to rule out a browser issue. If you are trying to edit an existing card, try adding the card as a new card, then delete the old entry, if necessary.
If you are unable to add the card directly to your eBay account, you might be able to link the card to a PayPal or Apple account, and then choose that account at eBay checkout to pay using that card.
Opening a second eBay account would still allow you to access purchases in this account, you would just need to sign back in to this account when you wanted to do that.