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Trouble trying to get a return label
What do you do when the seller does not send you a full copy of a return label?
I have continuously asked for a legible, printable copy of the FULL return label but the seller only sends me a part of it. I refuse to pay to return it myself since it was sold as free returns.
How many times do I need to beg for a label? I even gave them my personal email address.
1 comment
wooden_flower
Mentor3 years agoDid you open a return request? If not, do that now.
Go to your purchase history - select return this item. Select the reason for return, and follow the prompts.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.
If you have a return open, see if you can click 'ask us to step in'. If not, ask customer service for assistance.
To speak to customer service, use the link on the left side of this page “have us call you†- https://www.ebay.com/help/contact_us?id=4002&st=10
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.