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Transaction Rate for Unfulfilled Orders Due to Seller Liability
Summary: gosports09 is seeking clarification on how transactions are classified as negative when refunds are issued without a return being initiated. They are concerned that if a buyer does not follow instructions to initiate a return, the transaction might still be counted negatively. They are asking for insight on what percentage of refunds leads to a transaction being considered bad.
How exactly is this rule determined? As long as a return or dispute hasn’t been initiated and a refund of nearly the full amount has been issued, the transaction is counted as a negative transaction.Sometimes buyers want to return an item, but if the product’s value is too low, we usually don’t require them to return it; instead, we issue a refund directly.If you instruct the buyer to initiate a return process in order to issue a refund, the buyer may not follow the instructions to initiate a specific return, and it will still be counted as a negative rating.Can anyone tell me at what percentage of refunds a transaction is classified as a bad transaction?
disneyshopper
Mentor2 weeks agoGo to your Seller Dashboard:
https://sellerstandards.ebay.com/dashboard
Your Transaction Defect Rate cannot be more than 2% which consists of Out of Stock transactions without seller resolution and your Return Rate