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Transaction not showing up in my history
I have a transaction that went through in payment it is showing up when I want to contact eBay, but when I click it, I get a message and there's a problem and to try again. eBay says that the order was delivered but it did not show up, and now they don't even reflect the purchase has ever having been made even though it shows up in PayPal and in my email that the package was delivered. I'm trying to contact eBay to resolve it but since they don't show that a transaction happened they're automated system will not help me and it won't even connect me to a system to have someone call me back about it. Presently, it appears that I'm stuck with a failed transaction because eBay doesn't show that it happened and since they don't have phone operators I can't actually talk to a human about the problem. What are my options at this point?
comics-scifi-collectibles
Mentor8 months ago@capnpen If you made the purchase as a guest ( not logged in to your eBay account) it will not be in your purchase history.
LOG OUT of your regular account and follow these steps to access the Guest purchase information.
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page ( Do NOT log in to your regular eBay account) :
https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035&st=
Once you have the email, you can follow the process on the above page to talk to the seller.
You can also open a return request (to get a return label) OR report that the item has not arrived when it's at least one day past the last estimated delivery date.
1) Select View order details in your order confirmation email.
2) Select Return item OR report that the item has not arrived
3) Select your reason for the return if returning an item and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition if you are returning an item
Here's how to contact eBay customer service if you need help starting the refund request:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay