Transaction defect rates

Question

When do the rates update in this category? I have defects all from 2025 with a below average rate and want to improve it.

eastlaneave · Answer

@jacol496340

Defects last for 12 months each, unless you have 400 or more sales in a quarter.

Cancelling a sale for being out of stock is one of the major defects on a seller's account.

You need fewer than 2% of your transactions to have defects, which are

✓ Transactions you canceled for being out of stock

✓ Cases closed without seller resolution

The only solution is to increase the denominator - the number of sales

One way to do that is to find something inexpensive to sell and list it very inexpensively so you sell a number of them quickly. That will raise the denominator and thus lower the percentage of defects.

Example

4 defects/ 100 sales = 4%

4 defects/200 sales = 2%

The consequences of falling Below Standard can include:

- Your items may be placed lower in search results

- eBay may limit or restrict you from selling on your account and related accounts, or from registering a new account

- Funds from your sales may be held

- You'll be charged a higher percentage rate for final value fees

--- You will be blocked from using the Promoted Listings tool, and will not be able to create new campaigns or edit existing campaigns

- eBay may downgrade your eBay Store to the Basic level if you've been Below Standard for more than 60 days

- You'll be unable to access the partial refund tool

"Your seller performance status is at risk in the US" means that your account is at risk of being closed or being assessed higher Final Value Fees due to problems in your sales.

Please check here for your seller level

https://sellerstandards.ebay.com/dashboard

and your Service Metrics are here

https://www.ebay.com/sh/performance/service-metrics

You will be able to see the overview of any issues, and can pull a report to see details.

Please read these pages carefully

https://www.ebay.com/help/selling/selling/seller-levels-performance-standards?id=4080#section6

https://www.ebay.com/help/policies/selling-policies/seller-performance-policy?id=4347

https://www.ebay.com/help/selling/fees-credits-invoices/selling-fees?id=4822#section6