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Tracking/Delivered scam?
Summary: A participant started a discussion with a concern about a possible 'Tracking/Delivered' scam. eburtonlab responded, likely discussing the issue further, though the specific content of the posts is not provided. The conversation indicates a shared worry or confusion about the topic.
Twice in the past month I have ordered butane gas refill cartridges, twice they reported as delivered.
Twice they were not delivered. But the tracking service said they had. I filed a complaint and was turned down because of the tracking report. I appealed. I was turned down again. The tracking report supercedes everything.
These items were NOT delivered. I checked everywhere on my property, asked all my neighbors. Here is the point. They tracking NEVER provides pictures of the item delivered. If there are no pictures, all you have is a computer response without any proof. Its only purpose is to let Ebay off the hook for responsibility and to
create fake guarantees of money back. I am deeply disappointed in what Ebay has become.
eburtonlab
Mentor4 months ago@bathyplectes
If you have contacted the shipping service directly to determine that the tracking number does not correspond to a delivery to your address you are likely looking at a case of "false tracking".
If you can, I would suggest obtaining documentation that shows that the package was not addressed to you, then contacting eBay via social media direct message using Instagram and mentioning that you have a case of "false tracking" to be given an opportunity to share your documentation:
https://www.instagram.com/ebay/
If you cannot get documentation, or if that does not work:
Since false tracking allows a scam seller to win an "item not received" case, the next step would be to file a "not as described" return on eBay and be prepared to return exactly what you received if the seller provides for return shipping, or ask eBay to step in after three business days if the seller does not refund you or provide return shipping.
You may have recourse through your payment method if you are unable to get satisfaction through eBay, though once you involve a payment method, eBay can no longer help with that transaction. Be sure you mention "false tracking" specifically, otherwise your provider may assume a simple missing or stolen package and defer to eBay's ruling based on the tracking showing delivery.
In the future, stick to experienced sellers with a long and demonstrated history and avoid new or unproven sellers, or sellers that show warning signs of being drop-shippers or potential scammers: drastic changes in selling behavior or offering deals that are "too good to be true", or shipping heavy items that are unlikely to be profitably shipped via retail shipping.