Tracking shows item delivered but buyer says it hasn't been

Question

All,

I'm an eBay seller and recently shipped an item (via eBay) which USPS shows as delivered. Seller advised they have not received it. eBay has held funds for this item which is understandable. If I refund the item does eBay then release funds to me?

How have others handled these situations?

thank you,

Ira

rfmtm · Answer

If you refund there will be no funds to release!!! So do not do this unless buyer wins a not received case.

Tell buyer:

If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.

If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.