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tracking shows delivery but buyer claims they didn't get it
i shipped on my own not thru ebay now what are my options?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
i shipped on my own not thru ebay now what are my options?
disneyshopper
Mentor4 months agoIf the tracking number shows the package as DELIVERED, the seller has done his/her job.
The buyer has to track down the package: check with household members, neighbors, bushes, porch.
If the package still cannot be found, buyer needs to take the tracking number down to the post office. They can check their internal systems to see who scanned and delivered the package and check with that postal carrier to see if s/he remembers the package.
Someone may have stolen the package out of the mailbox or off the porch. File a report with the police department.
If the buyer files an Item Not Received dispute, you will win because you can provide a tracking number that says DELIVERED.