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Tracking shows delivered
How do you handle a customer who states they didn’t receive an item, yet item shows delivered by tracking.
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Discussions in this board are limited to the original poster and Community Mentors
How do you handle a customer who states they didn’t receive an item, yet item shows delivered by tracking.
wooden_flower
Mentor2 years agoIf they have opened a not received claim, enter the tracking # into the claim and it will close in your favor, as long as you sent it to the address on the payment.
Send the buyer a sympathetic note, gently explaining that they must go to their PO with the tracking # and ask the clerk to look up the delivery. The scanners have gps, so they can see exactly where the package was delivered. If mis-delivered, the carrier should try to retrieve the package.
If correctly delivered and stolen from the buyer's property, it is up to the buyer to file a police report and a home insurance claim, if applicable.
dbartlett_1
OP2 years agoThank you for the response and advice. 🙂
wooden_flower
Mentor2 years agoYou are very welcome.
Happy Holidays 🙂