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Tracking shows customer received package/Buyer states that they didn't
Buyer has opened up a request for refund. Package was shipped UPS. I have receipt for my drop off. In tracking it appears it was shipped UPS but delivered by USPS. It was a porch delivery. I have input both tracking numbers but Ebay does not update to show delivered. I gave customer information but no response. I have looked through Ebay to see if there is a section where I can inform Ebay of this issue and it keeps taking me to sections to read articles. Any help you can give would be appreciated.
1 comment
rfmtm
Mentor5 months agoTell buyer:
If tracking shows it was delivered to your address, but wasn't, call or visit the carrier with the tracking number and insist they track down where the package was actually left, which they can do with scans and GPS.
If delivered to a wrong address they will try to retrieve it. Also watch the tracking for a scan it got turned in or returned to the seller. If it shows it was delivered to your address and is now stolen or missing, it is a matter for a local police report and your insurance company. Neither ebay or the seller can help further.