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Tracking showed delivered, customer wants a refund
The item in question shows it was delivered to the mailbox on Saturday, May 16th, by USPS. The customer is stating they are tired of waiting and want a refund. What do I need to do? Am I going to get stuck refunding for a delivered item?
3 comments
lady_madonna
Mentor4 months agoIf they file a Refund Request, all you need to do is respond to the request with the tracking number and tracking information that proves delivery to their shipping address.
https://www.ebay.com/help/selling/managing-returns-refunds/helping-buyers-items-not-received?id=4116
bole394
OP4 months agoThank you.
bole394
OP4 months agoWhen I pull up the tracking, it shows two numbers. When you click on both, it pulls up two different things. One shows it is with the carrier since May 5th. The other one shows delivered on May 16th to the mail box. Unless the have a big mailbox, the package could not fit.