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Tracking says arrived but never camr
Item was paid for but the seller used fake tracking and items never came
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Item was paid for but the seller used fake tracking and items never came
jacbarcollectibles
Mentor1 year agoAre you sure the seller used a fake tracking number? Did you contact the shipping carrier and ask what the GPS location of the delivery was? Did you ask the shipping carrier if your name and address was on the label?
If your address was on the label then the shipping carrier misdelivered the package and are responsible for recovering the package if possible. You will only be able to appeal the rejection of the "Item not received" case if you have a letter (not an email) from the shipping carrier stating that the address was not yours on the label.
eastlaneave
Mentor1 year ago@740516mary
I'm sorry that happened.
1) First, call the post office to see if the tracking number label contained your name and your address.
a) If your name and correct address were on the label, ask USPS to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the Post Office if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "The seller has violated one of eBay’s policies"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.
Use the Customer Service that is on social media this way:
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page. Explain you have a fake or false tracking number situation.
Let me know how this goes, I've been burned a few times myself (including on Amazon), but I have been able to get a refund following this process.
There are additional steps to take if the above isn't effective, just come back and update me.