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tracking order issue
Hello,
I recently shipped out my first 2 packages. At the post office they scanned the label and it was listed as “not paid” but in eBay the customers had already paid for the item and label and I reviewed a QR code. So I paid for new labels myself to get the items to both of the customers. I’ve been trying to figure out how to update the information for 3 days now and no luck, I’ve tried adding a new label into Sellers Hub, I’ve messages both customers the new shipping labels but haven’t gotten a response from either of them. One of the packages was delivered and I’m concerned about getting a negative mark and not receiving my payment as it says “payment received 2 days after delivery” but without being able to update the information, I’m at a standstill. Can someone please help, I’ve tried voiding the old labels, cancelling them, everything the Ai service informed me to do but I can’t since it’s a prepaid label. Can someone please help me with this issue?
