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Tracking number shows no movement and the buyer messaged me that he wants a refund.
How do I know he hasn’t received the item or not? How does the insurance
1 comment
rfmtm
Mentor1 year agoOpen a lost claim with the carrier now, this will help find the package or pay out in 21 days. Ask buyer to be patient.
Do not refund unless buyer opens a case for a lost package and wait till the last day allowed to do so to give the most time for it to be delivered.