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tracking number scams
sellers are using fake or ghost tracking numbers that go to similar zip and town names , but are delivered to different street and number addresses to fake deliveries , never sending actual item out , the tracking numbers are for other goods and services that were provided to other people there just steeling the tracking numbers from either a retailer , or whosaler or shipping company , last two sellers that scammed us on eBay provided tracking to our city , but fed ex pictures confirmed the item in the pictures was not our item we purchased , or tthe address or street number we live at and the size weight was also different for the items according to the label specifics , in booth cases eBay has allowed the seller to scam us .even though seller has multiple negative and neutral feedbacks proving others have had the same or similar issue with the seller ,in one case the picture showed clearly a different house number in the delivery picture ,Ebay did nothing , and now the newest the fed ex delivery pic shows the item delivered and left inside a garage ( we don't even have a garage at my house ) and the item in the picture is not a impact drill , and weighs allot more than 3 pounds and is not long and flat like the item pictured , we have clear evidence of wrong doing and the seller never replied to any messages but was quick to get the negative feedback we left removed and called before we did and escalated it before we could so it would force the item not received case to close before the facts were looked at and before we could talk t the eBay clerks and beforeeaby even researched the issue
eburtonlab
Mentor1 year ago@centralhotrodparts
If tracking shows delivery but nothing arrives and the buyer can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to the buyer's address or documentation that shows the weight or size of the package cannot possibly correspond to the ordered item, or the shipping date precedes the order, then the buyer may be able to contact eBay via social media direct message, provide that documentation to eBay and get help with "false tracking".
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
With "false tracking" if you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.
If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.