Tracking number provided via Ebay does not match my name or address per FedEX

Question

Ordered item, was shown delivered today. FedEx tracking shows a photo that is not my house or door. I have been home all day.

Contacted FedEx, the tracking number provided in my eBay does not contain my Name or Address per FedEx. Also the shipping weight is about 2x the average for the item, and the shipping box measurements are not accurate either.

I am initially guessing a scam seller who shipped something to a different name/address in my town to try to complete a sale. Waiting on the seller to reply.

comics-scifi-collectibles · Answer

@y2kr1 I'm sorry that happened. It sounds like you are a victim of the false tracking scam. This is a problem not just with bad sellers on eBay but other sites too. See if you can get the proof in writing from Fed Ex that it was not addressed to you and the package size and weight are not correct.

Sorry if this is a bit of a form reply but sadly we get so many of these that I need to use a macro>

1) First, call the postal carrier to see if the tracking number label had your name and address on it.

a) If your name and correct address were on the label, ask the postal carrier to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.

b) If your name and address weren't on that label, ask the postal carrier if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "The seller has violated one of eBayâ€™s policies"

then "Other"

Explain that the seller is using fake USPS tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.

Use the Customer Service that is on social media this way:

- https://www.facebook.com/ebay

- https://www.instagram.com/ebayforsellers/

Just send a private message to the page. Explain you have a fake or false tracking number situation.

If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you.