Tracking number provided from seller isnt legitimate

Question

How do you all resolve a case that was closed ? I was given a tracking number which was bogus and they indicated delivered. When I called FedEx they also confirmed the tracking number was for a totally different person and address. The seller is refusing to refund me.

mcdowero7373 · Accepted Answer

Awesome. This is great info

mudshark61369 · Answer

@mcdowero7373 , What has happened to you is a fairly common scam that is used on ebay and other 3rd party online shopping venues. It works because ebay and the other companies rely on the tracking number having a Delivered scan, and they are not allowed access to the shipping label information, because they are neither the sender or recipient. Stop messaging the seller. What you need to do is to file an item not received dispute, which will be denied at first because of the automated system. When you receive the message telling you that, there will be an appeal button in it. In order to win the appeal you have to do some leg work to get the info you need to win. You will have to go to your P.O. or a local UPS or FedEx store . You need to bring a copy of your order details page which shows your address and the tracking number with you. If you bought using a phone or tablet, you can bring that to show the clerk the order details. You want to ask the clerk to check the label address against yours, and also to check the Package type/size weight info, to see if was is appropriate for what you should have received. If the info does not match up, you ask the clerk to write a note on Company stationary saying in general that the shipping label's address was not yours, and if applicable that the package type/size/weight was not right for what you should have received. Do not ask for specific address or package info, they cannot give it out. Have the clerk sign and print their name, and date the note. FYI. ebay will not accept emails from a shipping agency since they can be faked. Once you have the note, you can appeal the dispute ruling, You can write out what happened and what you found out, and upload a CLEAR photo or a scan of the note to the Appeal. There is also a social media option (links below) If you go the social media route which is recommended, but not always necessary unless an appeal is denied. Because those reps know about the fake tracking scams, and can review a lost appeal you will need to have the seller's username and the ebay item number. At the end of your message give them your real and ebay username. Upload a scan/photo of the note to the message. https://www.facebook.com/eBayForBusiness https://www.instagram.com/ebayforsellers/ In the future I strongly suggest that you check the feedback profile pages of each seller you intend to buy from, before bidding on or buying their items. You can access a seller's feedback profile page from near the bottom of listing pages. Use the See All Feedback button below where their name is in a large font. On the profile page if the seller has received neutral or negative feedback, click on the numbers of them to read only those comments. Never go by a feedback percentage alone. Some people who have been scammed but did not file a dispute may have left feedback saying they never received their items.

mcdowero7373 · Answer

I am not sure how to prevent this from happening to others