Tracking number issue

Question

I ended up needing to buy a label. I couldnâ€™t find the Label eBay provided me. The shipments on its way. Is this going to be a problem?

mr_lincoln · Answer

Hi @johdarle-0

If the label eBay issued you was part of a claim the tracking number on that label is recorded on eBay but if it does not show delivery then the Seller can ask eBay to close the claim and you will not receive a refund.

If you can upload your own tracking number to the claim that would be great, if not you might need to be in contact with eBay:

-You can request a call back from eBay during west coast business hours here: eBay Customer Service

-Contacting eBay via Social Media:

Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/