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Tracking never updated for a recent package I dropped off
Summary: bobbymichaelknight79 is concerned about a package they dropped off at the post office on Labor Day, which has not been scanned or updated in the tracking system for several days. They worry about potential negative impacts on their eBay account and financial loss. Despite attempts to contact eBay and USPS, they have not resolved the issue and are seeking advice on how to avoid penalties and solve the situation.
So I am fairly new but have been at it for almost 2 months so I have sent many packages so far. I dropped one off on Labor day (it was a Monday),this was within an hour of receiving the purchase,at my local post office. I noticed Wednesday that the tracking never updated. It still says waiting for the package 5 days later. I have tried contacting Ebay or the USPS to get this resolved but gotten nowhere and my local post office is closed way before I get off. No answer when I tried calling there either. I am afraid that the package is probably on its way to the customer and never got scanned,so now I am going to get dinged on my account for not delivering a package and they will also request a refund,so I lose almost a hundred dollars because of a mistake they made. This is the only time I dropped off anywhere after hours and never doing it again. Is there a way to resolve this with Ebay so I dont get punished on my account? I tried to do a missing mail on USPS but its not been missing long enough so will be trying that when I can. Do I have any options or am I just screwed?
lisa5768
Mentor1 month ago@bobbymichaelknight79
All you can do at this point is wait for USPS to scan the package since you did not get an acceptance scan when you took it to the PO. It is not uncommon for the first scan to be at a distribution center several days after drop off, with the holiday it may take longer. It may also simply be the tracking has not been updated in the USPS system, it is not real time.
If the buyer contacts you about the tracking you can let them know you did drop it off and ask for their patience. Should the buyer open an item not received refund the first thing is to enter the tracking number into the case even if it is already there. If the tracking has still not showing and you need to refund make sure you do it BEFORE the 3 day window expires. If you do not and eBay must refund for you you will receive a bigger defect for not resolving the case.
If you purchased the shipping label using eBay labels, have to refund the buyer for the item not received case and the package is later delivered eBay will pay you for the item once tracking shows delivered.