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Tracking my package
I’m a buyer from outside of the US. Bought an item on the 13th August 2025 on eBay and the seller has updated the tracking details until it reached the hub (step 1). A tracking number by DHL has been provided by eBay and shipment information has been received. The expected delivery date of my package is between Aug 26 - Sep 9, 2025. However upon inspection on the “track Package†page on eBay there has been no movement of the package since arrival at the hub on the 20th Aug (Step 2). I’ve called DHL and they informed me that they have not received anything and that the tracking number given to me by eBay might be inaccurate. I have contacted eBay via their online chat and they’ve informed me that someone will email me concerning my query which i am yet to recieve. I am currently uncertain as to what is going on and what avenues are available to locate the item that i have bought. If anyone has experienced this appreciate if any of you can shed some light on this. Thanks
eastlaneave
Mentor11 months ago@erwin4zizi
I am sorry this happened. It's possible the hub is backed up or further examining your item to make sure it can be shipped to your destination.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.
erwin4zizi
OP11 months agoHi Rockstar,
Thank you for sharing with me your advices above. Much appreciate it.