Locked
Discussions in this board are limited to the original poster and Community Mentors
Tracking is Stuck
I bought USPS tracking from eBay and shipped the item to my customer now tracking is stuck what will i do now. USPS didn't provide any answer about that.
1 comment
comics-scifi-collectibles
Mentor1 year ago@varietyvault-hub
Sign up for tracking updates on the USPS site .
Go and file for a TRACE, I don't recommend filing for Missing Mail just yet. The two are completely different actions. The Trace usually gets the job done quicker.
https://usps.my.site.com/emailus/s/package-inquiry
Contact your buyer. Keep all contact inside the INR filed, or eBay messages if a case has not been filed yet, so everything is recorded on the claim. Let your buyer know you are working with USPS to get their package delivered. Apologize for the delay. And let them know you filed a trace which takes between 48-72 hours for USPS to respond. As you get any information you will update the buyer right away. Assure your buyer that you are working this problem and will continue to do so until a proper resolution.
If there is movement on the tracking within the last 7 days, Ebay will keep the INR open. Do not voluntarily issue the refund yet. It is highly likely the package is going to get delivered, it is just late. Annoying for the buyer for sure. Just stay in touch with them and assure them you are working on a resolution.