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    Tracking is not good s
                     

    Still have not got it

    lechil_17
    lechil_17
    181View listings
    Posted 1 year ago·Last reply 1 year ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    lady_madonna

    lady_madonna

    Mentor1 year ago
    *Volunteer Ebay Mentor*1039View listings

    @lechil_17 

    Go to your Purchase History: https://www.ebay.com/mye/myebay/purchase

    Find the item and click on Order Details.

    Look at the estimated date of delivery. Has that date passed already?

     

    IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

    Go to your My Ebay page >> Purchase history

    •     Select “More actions” beside your item and then “I didn't receive it.”
    •     Click the box beside I want a refund.
    •     Select Send request.

    If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

    •     Find the item in your Purchase History
    •     Select See request details
    •     Select “Ask eBay to step in.”
                                           
                                                                                     
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