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Tracking Didn’t Show “Delivered†but Buyer Confirmed Receipt – Concerned About Impact on Seller Rati
Hi everyone,
I’m dealing with an issue and would appreciate any advice or insight from other sellers.
For a recent order, the FedEx tracking never updated to show “Deliveredâ€. The buyer said they arranged delivery directly with FedEx after obtaining the tracking number and later confirmed through eBay messages that they received the item in good condition.
The problem is that this transaction is now affecting my projected seller performance. I’m currently still Top Rated, but because of this one case, it is showing that I could drop to Above Standard in the next evaluation.
I haven’t contacted eBay yet, but I’m wondering what the best way is to handle this. Do they have a working email or live chat? Is there a way to have eBay review the message thread and possibly remove this from the metrics, since the buyer clearly received the item?
Any guidance on how to prevent this from negatively affecting my rating would be really appreciated. Thanks in advance!
