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Tracking
Summary: bun42597 is having trouble tracking an overdue order and cannot contact the seller. selforfun explains that purchases made as a guest might lead to this issue and suggests using the eBay Money Back Guarantee, advising them to check the order confirmation email for details. selforfun also reminds them to edit the post to remove personal information. comics-scifi-collectibles advises logging out of their account to access guest purchase details and files a refund request if needed.
I cannot track my order. Delivery is a week past due. And I cannot for some reason send a message to the seller. HELP!!!
Hi Kollyns, the seller marked your order as shipped!
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Jellycat Smudge Monkey Medium Plush Soft Toy NWT w/ Tag & Dust Bag Gift
Order number:
08-15104-73155
comics-scifi-collectibles
Mentor3 weeks ago · Edited@bun42597 If you made the purchase as a Guest not logged in to your regular account it will not be in your purchase history.
I just wanted to make sure you knew to LOG OUT of your regular eBay account before accessing the guest purchase information.
You can file a not received refund request case when it is ONE day past the last estimated delivery date.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=
selforfun
Mentor3 weeks agoHi @bun42597
This is a peer-to-peer Community made up mostly of experienced eBay buyers and sellers, not eBay Customer Service.
It also looks like you may have purchased this item as a guest. If so, that would explain why you cannot message the seller through the normal eBay Messages system.
Since the estimated delivery date has already passed, go back to your original eBay order confirmation email and select View order details. From there you can check any available tracking and report that the item has not arrived. Guest purchases can still be covered by eBay Money Back Guarantee.
One other important thing: I would edit your Community post and remove the order number and the personalized “Check order status” link you copied from your email. Account/order-specific links like that should not be posted publicly.
Guest order help:
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065