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Tracking
I had 2 orders from the same customer. I made 2 labels. I shipped them together and only put one label on. It delivered but only the one label is showing delivered. Will I be paid for the second order since I didn’t put another tracking label to it
2 comments
comics-scifi-collectibles
Mentor1 year ago@dapar1927 You should have combined the order and entered the same tracking number on both items. You will be paid but it's going to be at least the full 30 days. New sellers are subject to payment holds> Payment Holds
You should cancel the shipping label you didn't use IF it is not an eBay Standard Envelope order, you can't get a refund on those items:
You can void/ cancel the label within 28 days of purchasing it from the actions drop down menu next to the label on this page>
https://www.ebay.com/ship/labels/seller-hub
Then the postal service will refund you in about 3-4 weeks on your all transactions page here>
https://www.ebay.com/mes/transactionlist?sh=true
For future orders to combine shipping>
go to this page>
https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS
Put a checkmark next to the items
Select Get Shipping label from shipping drop down menu at the top of the list.
Next screen say yes to combine and change the package weight and size as needed.
comics-scifi-collectibles
Mentor1 year ago@dapar1927 Adding information for eBay Standard Envelope shipping as there is a learning curve to this system. Your envelope must remain flexible and there are envelope type restrictions.
eBay Standard Envelope is a Metered Mail shipping method and the tracking can only be read by the sorting equipment. You can't look it up on the USPS site like regular tracking you have to use this tracking tool> https://www.trackmyshipment.co/
If a buyer files a not received refund request then you can file an insurance claim to get your money back. See this link>
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308&st=3&pos=1&query=eBay%20standard%20envelope&intent=eBay%20standard%20&lucenceai=lucenceai&docId=HELP1689#section6
For future shipments I recommend dropping your envelopes in the metered mail box at your post office.
You can also review this post by a fellow Mentor that has screenshots of proper packing as the envelope must remain flexible to be read by the sorting equipment.
https://community.ebay.com/t5/Ask-a-Mentor/Standard-envelope-shipping/m-p/34239169#M5984