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Total feedback completely gone after upgrading to basic store.
Anyone having the same issue?
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Anyone having the same issue?
eburtonlab
Mentor10 months ago@theclassyvault
Your feedback is not gone; I see 387 feedback for your account.
You did just recently change your username; be sure you are not following an old bookmark that is using the old username. You may have to sign out and sign back in at least once to get the username change to fully propagate.
Your feedback for this account can be seen here:
https://feedback.ebay.com/fdbk/feedback_profile/theclassyvault
theclassyvault
OP10 months agoThanks for replying.
I have logged out and logged back in again several times on my app, the mobile version.
I am not seeing it, so when I talked to customer service I was told that they have had people experiencing the same kind of problem and was told that it is most likely a system glitch. So they sent a ticket to their IT department but have not seen any updates. On my app it still shows as no feedback, not even a (0) next to my id name.
I am attaching a screenshot for your attention.
Thanks in advance.
eburtonlab
Mentor10 months agoTry using a browser to see your feedback if you are not seeing it in the eBay app.
theclassyvault
OP10 months agoI do see it on the PC version. My only question is, why can it only be seen on the PC version?
I used to be able to see it on on either version. Am I doing something wrong or is it really a system glitch?
eburtonlab
Mentor10 months agoMy only question is, why can it only be seen on the PC version?
Probably because something has changed in the app; the link you were using before has changed or it is not working for you.
You may want to try clearing app cache and data, or else try uninstalling the app, restarting your device and installing the latest version once more.
You can report app issues by shaking your device while the app is active if you have that feature enabled.
When I look at the corresponding screen in my version of the app (6.232.0.7) I can tap on my username to see my profile, and from there see my feedback.
theclassyvault
OP10 months agoI don't think my app has that version, I use an iPhone.
I also logged out and logged back in, deleted and reinstalled the app.
Still nothing. After talking to customer service, they did inform me that they were able to see my feedback on their PC version, but will look into the issue as to why nothing shows on the mobile app version.
They told me they have had other customers experiencing the same thing as well and will inquire to their IT department. I was informed to give it around 3 business days to see an update. So I guess we will see.
theclassyvault
OP10 months agoI don't think my app has that function is what I meant, not version.