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Top Rated Seller — API/Developer access auto-denied, appeal went silent, phone support unreachable. Where do I go?
Hoping someone here can point me in the right direction, because I've hit a wall through the normal channels.
I'm a Top Rated Seller and recently applied for API / Developer Program access to help run my business more efficiently. The application was auto-denied. I submitted an appeal right away but have received no follow-up email, case number, or any context explaining the denial or what would change the outcome.
I've spent the last several days calling the customer support line. The automated system will sometimes transfer me to an agent, but when the call connects the person on the other end says nothing — I can hear them typing, but they never speak, and eventually the call ends without any help.
At this point I'm just looking for a real path forward. Specifically:
Why does an auto-denial happen for an account in good standing, and is there anything about my account I can correct to get approved?
How do I check the status of an appeal, or reach the team that actually reviews Developer Program applications?
If API access simply isn't available to me, I'd rather know that clearly so I can plan around it instead of chasing a case that's going nowhere.
I'm not looking to vent — I genuinely want a resolution so I can either move forward with API access or pivot to a different approach. If anyone has been through this and knows the right contact, the correct place to escalate, or what the reviewers look for, I'd really appreciate the guidance.
Thank you!
