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This is BS!!!
Summary: 1williamsv_40 expressed frustration over an ongoing issue with an item stuck at the post office due to a buyer not reading the item's description. Despite several requests to both the post office and an online platform, there has been no response. 1williamsv_40 is considering removing all their items if the issue isn't resolved. profitweb asked for details about the return policy and suggested that a resolution might not require direct help from the platform, offering assistance if more information on the return request is provided.
Customer nor reading the details about the post in the description box, after a handful of questions it appears this item will not fit. The customer still made a purchase. Now my item is stuck at the post office. And I can not get ahold of anyone to resolve this matter. SEVRAL REQUEST TO THE POST OFFICE AND EBAY. NO RESPONSE, NOT EVEN AN EMAIL.BACK. I will be going to post office to collect my item after several days of no response, and several request to resolve this matter.
And of course the rest of my sale items are now stalled and not getting the view count they were, due to someone else's error. THIS IS NOT RIGHR AND WILL MORE THAN LIKELY BE REMOVING ALL MY ITEMS IF EBAY DOES NOT RESOLVE THIS MATTER.
arraus
MentorAug 13, 2026 at 1:17 PM · Edited@1williamsv_40
What was the Return Policy on the listing?
This probably won't require direct help from eBay... can you provide a few more details?
So, far (is this correct):
Buyer purchased, you shipped. After, they realized they didn't want it (buyer's remorse)
Item was returned and is at your Post office, waiting for pickup? If not, why is it "stuck" at a post office?
Did buyer open a Return Request? Returned item then you didn't resolve it within eBay's time limit and now your account is affected?
How is your seller performance rating? Was this the first issue or the one that reduced your seller level?
Thanks for the info. I think we can help if you provide Return Request details.