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This is about two customer request request for returns
Yes this is for two customers are requesting for returns. I don’t believe they deserve or should be allowed to get a return for because the item they received is exactly what they ordered. They said well first of all the one I’m having issue with I just got she don’t or the person doesn’t like the color of the idle so they decide they want to return it. It’s not broken it’s not missed leading them or the size or anything the weight or anything about it it wasn’t wrong Only the color now I think that’s wrong when she won this on the bed she bid it and wanted it and wanted it on a very good price by the way, I don’t believe that’s right that she has the right to return it because she doesn’t like the color Now the other one is the five dollar bank note he supposedly wants to return it because he found a cheaper one by five or $10 cheaper online now if this is possible why am I even selling why am I letting my stuff be bidden on eBay why why am I have my business here
comics-scifi-collectibles
Mentor2 years ago@dashe_8454 If the buyer chose a remorse reason ( doesn't fit, found cheaper) then per your return policy you accept returns for any reason as long as the buyer pays return shipping. That is what 30 days buyer pays return means.
If the buyer files a not as described return request then YOU pay return shipping and refund the buyer.
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER