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This appears to a bait and switch.
Messages Received from Seller:
"I’m really sorry for the inconvenience. It looks like there was a system glitch caused by another customer who purchased the same item just before you. Would it be okay if we cancel this order for you?To show our sincerest apologies，We will initiate the refund process for you. Additionally, as a gesture of goodwill, we'd like to send you a complimentary ceiling repair kit—we'll ship it out right away. Thank you so much for your understanding. Hope you have a wonderful day!"
Then I got a message the item has been sent.
Which I sent the following message to confirm.
"Hello I am just seeing these messages this morning. I am confused is the item already sold to another or as this email indicates it has been shipped."
Seller responded.
disneyshopper
Mentor8 months agoIt would appear the seller is offering to file a cancellation for Out of Stock, but shipping a complimentary item. I'm guessing so the tracking will show Delivered. If you do not receive the refund, but you do receive the complimentary item, you can file a returns request for Item Not as Described, and the seller will need to provide a return shipping label to get the item back.