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Think my account was hacked CS no help
I can't enter my password and it won't let me reset my password. It keeps telling me to contact CS because two step verification was set up, but I never set it up. I called CS twice yesterday with no resolution and today I was hung up on. I had to make a new account just to post here. I have money in my old account and buyers waiting on items. What do I do?
5 comments
justsomethingtoeat
OP2 years agoI tried them yesterday and basically got a "wait and see if you can log in in 72 hours." Don't misunderstand, I appreciate your help, but as I said, CS has been no help.
comics-scifi-collectibles
Mentor2 years ago@justsomethingtoeat. Did you actually talk to the trust and safety department or just general cs?
comics-scifi-collectibles
Mentor2 years ago@justsomethingtoeat This is the dedicated number for Hacked Accounts: 1-866-961-9253
( customer service agents at this number can only help with account security issues)
Here's my advice to help secure your account:
#1 Run a full scan with your virus software to remove any spyware from your computer.
#2 Go to my eBay> account>personal information and make sure that all information is correct including your cell phone number, registered email and ship from and to addresses.
https://accountsettings.ebay.com/profile
#3 Change your passwords and secret questions. My eBay> account> sign in and security
https://accounts.ebay.com/acctsec/security-center
#4 Secure your email account.
Change the passwords and secret questions. Be sure to use different passwords and secret questions on eBay and your email. Do not use these passwords on any other account.
Hacked accounts often start with a hacked email account.
#5 Calling is the only way to report hacked accounts for security reasons.
This is the dedicated number for Hacked Accounts: 1-866-961-9253
( customer service agents at this number can only help with account security issues)
IF you are outside the US or Canada you will need to use Skype to call.
https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype
#6 For extra protection consider turning on two-step verification. 3rd option on this page>
https://accounts.ebay.com/acctsec/security-center
#7 Unlink all Social Sign in methods and change your passwords on those accounts too. The hacker will be able to use the social sign in links to sign in to your account again if you do not disconnect this option.
https://accounts.ebay.com/acctsec/security-center
justsomethingtoeat
OP2 years agoThe problem is I can't get into that account at all. Everything I have tried on my own or with CS doesn't work. It won't let me log in to change my password, it just goes back to "contact customer service." Is there personal who can override and help me log into my account? I've heard so many conflicting things from CS. I've had that account for 23 years.
comics-scifi-collectibles
Mentor2 years ago@justsomethingtoeat. The phone number I provided connects you with agents that have the highest possibility of assisting you.