they sent the wrong product

Question

they did not send me the rear view camera that I ordered, the part number does not match at all

I am in Ukraine and I will pay more for the return of the product to America than the product itself, so I want to be compensated 50% for this camera that was sent to me, since the delivery will cost me 50 dollars in the USA

comics-scifi-collectibles · Answer

@yubac_23 You can try contacting the seller and asking for a 50% refund if you would be happy with that. However you do NOT have to settle for 50% refund, you can get a FULL refund.

The seller has to pay return shipping even though you are located in another country if they want the item back before issuing a full refund.

Follow these steps EXACTLY>

Open a return with the reason doesn't match pictures or description.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

eBay will step in and either force the seller to refund you in full OR to