the wrong item was shipped and the seller will not acknowledge the error

Question

I cannot contact ebay because options do not fit the situation.

Item listed by seller was not the version I received (paperback instead of Trade paperback). I would not have made the purchase if it were listed correctly. ebay chat bot repeats answers, but waiting for CS rep always too long.

any ideas?

eastlaneave · Answer

@blueinknow I am sorry that happened! You should open a Return Request. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR " Different from what I ordered > Didn't Match Description " if the item you got was not what was shown and described. You can open your return request here. Just click the photo and follow the instructions. https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041 You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066 -- You can check the status of your case here: https://www.ebay.com/help/ip?topicId=4667 -- Here is a help page where you can learn more: https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667 Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.