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the worst service ever.
I purchased an item on 5/1. It doesn't show up anywhere. I got an email asking if I got the item. I did not and used the link to supposedly report to Ebay. Then I get another email saying let us know you didn't receive your item. the link goes nowhere. I was warned against Ebay and boy were they right.
2 comments
comics-scifi-collectibles
Mentor2 years ago@kabuh-26 Is it possible that you or someone in your household made the purchase as a guest?
If you made the purchase using a guest account it will not be in your purchase history.
Log out of your eBay account and request the guest account details from this page:
https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=
Then you can start a refund request, track your order, or contact the seller, from the guest account email. Do not log in to your regular eBay account.
If you need help starting a refund request here's how to contact customer service.
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a private message on social media. You leave a PRIVATE message and an eBay employee will get back to you as soon as possible.
.
https://twitter.com/askebay
https://www.facebook.com/eBay/
mr_lincoln
Mentor2 years agoHI @kabuh-26
eBay has numerous choices on the item in your Purchase history to address issues. You only have to wait one day past the original estimated delivery date to file a claim that you did not receive the item. The Seller will be given a few days to upload a valid tracking number. If they don't then you can go back to the claim and ask eBay to step in to force the refund.
Here is a link to eBay's Money Back Guarantee: eBay Money Back Guarantee policy