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The seller sent me the wrong dog food and does not accept returns - please help
I ordered Purina ONE +Plus Adult Digestive Health Formula Dry Dog Food 31.1 lb Bag.
What I got instead is a Purina One +Plus Large Breed Puppy Formula. This product contains egg which my dog is highly allergic to. That is why we order the Digestive Health Formula which he has been eating for several years.
When I try to exchange the item for the correct one or return the incorrect one, the web site says that the buyer does not accept returns. This sounds like a fraud and I was under the impression that ebay has a guarantee return. If that is not the case, I will never order from ebay again.
5 comments
mubarak5000
OP2 years agoFolks,
Apparently I was dealing with a "good" seller who admitted his mistake and refunded my full purchase price immediately before I even returned the item. He is unable to print a return label so I am discussing how to send the dog food back to him.
Additionally, since I could not contact him initially to return as return selection would not highlight (my mistake. I HAD TO ALSO ADD A PICTURE FOR THE BUTTON SELECTION TO ACTIVATE) I wrote a not so flattering review. I would like to change/amend the review but I cannot seem to get to a page that will either show my review or amend it. Any suggestions as I need to do so as the seller was very good to me and make an honest mistake.
lady_madonna
Mentor2 years ago@mubarak5000
Message the seller and ask them to send you a Feedback Revision Request.
You are not obligated to return the dog food if the seller has already refunded you.
disneyshopper
Mentor2 years ago@mubarak5000
The easiest way is to go to your Purchase history, locate the item. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on MORE to see that option. The seller will need to provide a prepaid shipping label for its return. You print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click Ask ebay to step in, to force the refund.
ebay's Money Back Guarantee trumps the seller's No Returns policy if the item never arrives, or it is Not as Described. The No Returns policy is only good for buyer's remorse: changed mind, didn't like it, doesn't fit, found it cheaper elsewhere. For those reasons, the seller can decline a return.
mubarak5000
OP2 years agoI did all what you described but when I went to click the link to return, it did not highlight and on the top of the page it simply said that the buyer does not accept returns.
I then tried to contact the seller who asked me to send a picture of what I received and also I sent him a capture of my purchase showing a different product description from what I received. I am waiting for a response from him.
If that does not work, how do I even contact ebay's Money Back Guarantee as I saw that label when I was making the purchase. I cannot seem to contact ebay as it goes to the same page without being able to return/exchange for correct item
lady_madonna
Mentor2 years ago@mubarak5000