Locked
Discussions in this board are limited to the original poster and Community Mentors
The seller removed the listing and did not ship the phone that I already paid for
Summary: igor_5061 is seeking assistance with an order where a seller removed the listing and did not ship the purchased phone. They urgently need the phone as a gift and are requesting an expedited refund to buy a replacement immediately, noting that the standard refund process takes up to four days. They are expressing urgency and appreciation for any help in resolving the situation.
Hello, I need your help with this order. The seller removed the listing and did not ship the phone that I already paid for. I purchased this phone specifically as a gift, and I urgently need it. I understand that the refund may take up to 4 days, but I cannot wait that long because I need to purchase another phone immediately.
Since the seller did not ship the item and removed the listing, could you please help me get the refund processed as quickly as possible? I would really appreciate it if the refund could be expedited so I can purchase a replacement phone in time.
Thank you for your help.
lady_madonna
Mentor2 weeks agoYou will need to file a Refund Request, we cannot expedite the refund.
Go to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
· Select “More actions” beside your item and then “I didn't receive it.”
· Click the box beside I want a refund.
· Select Send request.
If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.
· Find the item in your Purchase History
· Select See request details
· Select “Ask eBay to step in.”