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The seller [Removed by moderator]
The seller [Removed by moderator] has recently sent me an empty box. I am trying to contact eBay but there’s website is set on a certain way that would not allowed me to ask for there assistance since the alleged seller accepted a return. I sent eBay the following message through the feedback slot hoping they will see and replay back. Does anyone know what to do in this situation? “I am requesting immediate assistance regarding an item I purchased that was clearly part of a scam. The package I received arrived with an empty box and no item inside. I reported the issue and initiated a return.
I am asking eBay to fully refund my money and investigate this seller for fraudulent activity. Sellers who intentionally send empty boxes should not be allowed to continue selling on eBay and scamming buyers.
Please review the tracking information, package weight, messages exchanged with the seller, and my claim. I expect a full refund and appropriate action taken against this seller’s account”.
inceptions
Mentor4 months agoHi @iran230
This is what to do in this situation...
If you received an item that is not as described (in your case, an empty box), you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=3&pos=1&query=Return%20an%20item%20for%20a%20refund&intent=item%20not%20as%20described&lucenceai=lucenceai&docId=HELP1134
No need to go through all those extra steps that won't be acted on outside of the case you open.
eburtonlab
Mentor4 months ago@iran230
If an item arrives but is not as described -- even just an empty box -- then the buyer can file a "not as described" return within thirty days.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...
If the seller does not provide for tracked return shipping, refund the buyer directly or refund once tracking shows the item has been returned to the seller, after three business days, the buyer can ask eBay to step in.
comics-scifi-collectibles
Mentor4 months ago@iran230. You need to follow through with the return. Ask eBay to step in and help on the 4th business day if the seller has not refunded you or provided a return shipping label.
Some sellers try to fight a return refund request but if you follow these steps you will receive a refund.